Our 365 Warranty

Our dedicated team carefully inspects all of our pieces before they’re sent out. We want each piece of custom jewellery to be perfect, but even the best of us sometimes make mistakes.

This is why we include a 365 day replacement warranty on all purchases

If you’re unhappy with your custom necklace, bracelet, or keychain, simply email us today and include your order number for our included 365 day warranty

Please remember that we will:

  • Not refund your order if it has been misused or altered in any way
  • Request photographic evidence of issues relating to workmanship or quality
  • Not cover the postage costs involved with replacements
  • Void the warranty if there are signs of modification or misuse
  • Not be held responsible for jewellery that has been lost or stolen