If your question or concern is not addressed here, please feel free to contact us HERE and we will respond within 48 business hours.
MOST IMPORTANTLY : Please contact us if you have ANY issue at all, most of the time it is an easy fix and something that can be resolved.
We want you to have a pleasant experience with us and will try our very best to assist with any issue you may have in a quick and fair manner
Please Visit Our Support Page for Assistance by clicking HERE
Forever Drawn is Australia's largest online personalised jewellery store. We custom create all our designs in house which means we control the process, quality and can also handcraft one off unique designs especially for you. Our main office of operation is Australia and we ship worldwide. Please see our Shipping FAQ page for more details
Forever Drawn is based in Sydney's North Shore in Australia. Offices and distribution centres are also located in Asia, United Kingdom, Europe and the United States.
Placing an order is simple:
Step 1. Choose your product
Step 2. Upload an image from your phone, Pad or computer
Step 3. If you want additional products or images, simply repeat steps 1 and 2 adding each item to cart once completed
Step 4. Process and pay for your order
Step 5. Relax as our dedicated team create your once in a lifetime custom item
We accept payment through our secure payment gateway at checkout or via paypal at checkout
We accept orders from all the corners of the world online at www.foreverdrawn.com, the reason we can keep our prices low is due to no costly shopfront overheads, keeping the savings in your pocket.
Forever Drawn ships worldwide. We are not responsible for any custom tax and charges and recommend that you find that out your country's requirements.
FREE! We include tracked postage in our pricing. Our belief is that you should not be burdened by additional postage fees as we pass our savings being an online based business on to you! We also offer express shipping at an additional cost for those that require their purchase faster
No. Our shipping estimates vary depending on your location. Please see our shipping page at checkout to find out approximate shipping times to your Country. Our personalised designs are all handcrafted from scratch and the processing time is usually 5 - 10 Business Days. Please note, processing times may be as long as 15 days during peak periods
Due to the number of packages we send out every week, each package is not always scanned in by our Postage Partners over the counter. As a result of this the tracking details may show up as "no events" or "still in transit" and have no update until scanned by our Postage Partners after it arrives at the sorting or delivery centre. If you have concerns and there is no update 3-4 days after you have been informed by us that your package has been shipped, please feel free to contact us and we will assist in helping you get an update.
If your package is returned to us by the postage service provider for whatever reason, we are able to redeliver it with the following, standard tracked post for US$15.
While your order is in progress, changes to shipping method or shipping address is possible. However, once an order is completed and in line for packing it is no longer able to be changed. Once an order is completed and distributed to the packing team, the orders are all mixed and the packing team has the responsibility to pack them asap and have them ready for collection by the courier, due to the nature of this, to find one order amongst the packing team is like looking for a needle in a haystack and will not only delay that single order, but every other order in that batch, so once the order is completed and given to the packing team, no shipping . changes are possible. Please ensure you place the correct address and shipping method when placing your order. Please contact us if you require further assistance with this
Our order Timeline is an estimate, the order processing timeline outlined, is just a full view of our full process and the amount of work that each piece requires. However, here at Forever Drawn, we have a whole team working on your order so that your order is completed in a much quicker timeline and we strive to get orders to our customers within our estimates.
At the time of order you will be asked for your details. The shipping address is the address that your orders will be sent to.
Please contact us HERE stating your order number and issue. We will rectify the issue at hand immediately. If it is our error we will replace it at no cost.
Yes. All parcels have tracking numbers when postage is standard or express. When your order is completed and sent, you will receive an email confirmation and your tracking number that can be tracked on our website via your personal tracking page
Yes, as long as arranged within 12 hours of ordering.
Please note, due to the speed in which we process orders, requests received after 12 hours are not guaranteed as the customising process would have already begun and further changes will not be possible.
To Modify your order, please head to our support page HERE
Yes, we offer a 365 day included warranty on all pieces guarding against any production faults and defects. This however, does not cover damage caused by misuse, alterations, or any work carried out by other companies to the jewellery.
Please read more about our warranty HERE
Every order is packaged to be gift ready, encased in a Jewellery Box and packaged inside is a lovely card with your child's original drawing. Making it perfect for presentation and keeping your jewellery safe.
Frequently wash with soap (phosphate-free) and warm water. Dry immediately.
No. Although these dips clean jewellery at an accelerated rate, they are too strong and you may end up removing an important layer of the pendant's surface. When this happens, your pendant might get damaged and your warranty may be voided
We are purely an online store and provide as many avenues to be contacted. You can contact us via email at HERE, or via Facebook messenger during business hours. We try to assist and keep our customers happy and pride ourselves on stellar customer service
For further assistance, head over to our support page by clicking HERE
No we do not work with solid Gold and Rose Gold as a material. This is to keep the cost affordable for you. Our materials are of high quality and if worn and taken care of, can last for a very long time. All of our Golds are 18k Plated
As with any piece of jewellery, light surface scratches can occur, all our pieces are handcrafted and hand polished. If you have a concern you can contact us HERE and we will assist you.