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Frequently Asked Questions
If your question or concern is not addressed here, please feel free to contact us HERE and we will respond within 48 business hours.
MOST IMPORTANTLY : Please contact us if you have ANY issue at all, most of the time it is an easy fix and something that can be resolved.
We want you to have a pleasant experience with us and will try our very best to assist with any issue you may have in a quick and fair manner
Please Visit Our Support Page for Assistance by clicking HERE
Everything You Need To Know
Who is Forever Drawn?
Forever Drawn is the United Kingdom's largest online personalised jewelry store. We custom create and hand make all our designs in house which means we control the process and quality.
Our main office of operation is the United Kingdom and we ship worldwide. Please see our Shipping FAQ page HERE for more information.
What material is the jewelry made of?
Our products are made of high quality stainless steel which is plated in your chosen material.
Material gold: 316L stainless steel with 18K gold plating.
Material silver: 316L stainless steel.
Material rose gold: 316L stainless steel with rose plating.
You will always find the information about the material in the product description.
Is the jewelry nickel free?
All our products are made of high quality stainless steel and are therefore 100% nickel free.
Should you have any problems with our products, we will of course assist you and ask you to contact us as soon as possible so that we can find a solution for you.
How do I know if a special request is possible?
Although we have a wide range of jewelry, you may wish to add a personal touch that you cannot find in our collection. For special requests and enquiries, please contact our customer service.
Contact: support@foreverdrawn.com
Our designers will check your request as soon as possible and we will then inform you whether your special request can be created.
How do I place an order?
Placing an order is simple:
Step 1. Choose your product.
Step 2. Upload an image from your phone, tablet or computer.
Step 3. If you want additional products or images, simply repeat steps 1 and 2 adding each item to cart once completed.
Step 4. Process and pay for your order.
Step 5. Relax as our dedicated team create your once in a lifetime custom item.
How do I pay for an order?
We accept payment through our secure payment gateway at checkout or via paypal at checkout.
Does Forever Drawn have stores in my location?
We accept orders from all the corners of the world online at www.foreverdrawn.com, the reason we can keep our prices low is due to no costly shopfront overheads, keeping the savings in your pocket.
Does Forever Drawn ship to my country?
Forever Drawn ships worldwide. We are not responsible for any custom tax and charges and recommend that you find that out your country's requirements.
How much is postage?
FREE! We include tracked postage in our pricing free of charge.
Our belief is that you should not be burdened by additional postage fees as we pass our savings being an online based business on to you!
Do shipping estimates include order creation time?
No. Our shipping estimates vary depending on your location. Please see our shipping page at checkout to find out approximate shipping times to your Country. Our personalised designs are all handcrafted from scratch and the processing time is usually 5 - 10 Business Days. Please note, processing times may be as long as 15 days during peak periods.
My tracking number has no updates?
Due to the number of packages we send out every week, each package is not always scanned in by our Postage Partners over the counter. As a result of this the tracking details may show up as "no events" or "still in transit" and have no update until scanned by our Postage Partners after it arrives at the sorting or delivery centre.
If you have concerns and there is no update 3-4 days after you have been informed by us that your package has been shipped, please feel free to contact us and we will assist in helping you get an update.
I've missed my package and it was returned. How much to resend?
If your package is returned to us by the postage service provider for whatever reason, we are able to redeliver it with the following, standard tracked post for US$15.
Can I change the address of my order after my order has been placed?
Once your order has been received, it will be processed immediately so that your parcel reaches you as quickly as possible. Therefore, changes to the address are only possible if your order is not yet in production.
I've received my delivery estimate. Why does it take so long?
Our order Timeline is an estimate, the order processing timeline outlined, is just a full view of our full process and the amount of work that each piece requires.
However, here at Forever Drawn, we have a whole team working on your order so that your order is completed in a much quicker timeline and we strive to get orders to our customers within our estimates.
What address will my order be sent to?
When entering your address, please make sure that your data is correct. We will send your order to the exact delivery address you give us. If a shipment cannot be delivered because your address is incorrect, we will have to charge you for the costs incurred.
There is a mistake. I have received the wrong order?
Please contact us HERE stating your order number and issue. We will rectify the issue at hand immediately. If it is our error we will replace it at no cost.
Will I get a tracking number?
Yes. All parcels have tracking numbers. When your order is completed and sent, you will receive an email confirmation and your tracking number that can be tracked on our website via your personal tracking page.
Post Purchase
Can I modify my order?
Yes, as long as arranged within 12 hours of ordering.
Please note, due to the speed in which we process orders, requests received after 12 hours are not guaranteed as the customising process would have already begun and further changes will not be possible.
To Modify your order, please contact support@foreverdrawn.com
Do you offer any warranty?
Yes, we offer a 365 day included warranty on all pieces guarding against any production faults and defects.
This however, does not cover damage caused by misuse, alterations, or any work carried out by other companies to the jewellery.
Please read more about our warranty HERE
How is my order packaged?
Every order is packaged to be gift ready, encased in a Jewellery Box. Making it perfect for presentation and keeping your jewellery safe.
How should I clean my piece?
Frequently wash with soap (phosphate-free) and warm water. Dry immediately.
Should I use chemical dips to clean my Forever Drawn piece?
No. Although these dips clean jewellery at an accelerated rate, they are too strong and you may end up removing an important layer of the pendant's surface. When this happens, your pendant might get damaged and your warranty may be voided.
How do I contact Forever Drawn?
We are purely an online store and provide as many avenues to be contacted. You can contact us via email at HERE, or via the chat feature at the bottom right hand size of our website during business hours Monday - Friday.
We try to assist and keep our customers happy and pride ourselves on stellar customer service.
There are scratches on my piece?
As with any piece of jewellery, light surface scratches can occur, all our pieces are handcrafted and hand polished. If you have a concern you can contact support at: support@foreverdrawn.com
