Forever Drawn guarantees that all customers will receive their pieces as ordered and paid for.
Forever Drawn will assist in investigating where ever possible any case of missing items with Post and we will also provide contact details for your local post so you can make your own enquiries. We send with registered post and include tracking
Postage delays can occur, especially during peak seasons and due to delays with Postal Systems. You can contact us directly at any stage for assistance
We try our best to process within our estimates but delays can occur
All items are checked before sending for defects. Usually, if items arrive damaged, it has occurred during transit
If your item arrives damaged, photo's are required to be sent to email@example.com for verification
For any issues with missing post or damaged on arrival, we will do our best to assist. Please contact us
Returns / Replacement Policy
As our items are custom made for you, no returns or refunds can be accepted for change of mind after order processing has already begun. If after receiving your order it can be ascertained that Forever Drawn has made an error in the design as requested or as specified by you in our 'notes for designer section,' we will replace the item. Please send photo's of the product as received if any issues.
In most instances, if Forever Drawn is at fault, a replacement will be processed without the need for you to return your original item. Please note, if details for your design have not been specified in the 'Notes for Designer' Section when ordering, we will replicate the design as closely as possible and a replacement/ refund will not be available.
As our pieces are custom designed, one-off pieces designed to the clients specifications. We are unable to refund or credit your order once production has begun.
PLEASE MAKE SURE TO INCLUDE YOUR DESIGN REQUIREMENTS CLEARLY IN THE 'NOTES FOR DESIGNER' SECTION WHEN ORDERING
Without clear instructions, Forever Drawn will replicate the drawing as closely as possible and exchanges and replacements will not be available unless clear instructions of specific requirements are included in the 'Notes for Designer' section when ordering and have not been followed by Forever Drawn
Any and all cancellations, change requests must be requested within 24 hours or ordering. This can be arranged by contacting us. If your order is damaged during transit it is at the discretion of Forever Drawn to review the order and offer the best possible resolution. Please be advised that store credit and discount codes and offers are not redeemable for cash.
Each Forever Drawn piece is made using only the finest quality materials.